Ongage Provides 24/7 Support via In-Platform Tickets, Email Support and Zoom Calls
Ongage offers 24/7 support!
The best way to get support is via the Support menu option within the platform which goes directly to our 24/7 Zendesk Support Center!
Opening a ticket will start an email thread with the user who opened the ticket.
If at any point you'd like to get on a screen-share / zoom call – just open a support ticket, requesting to get on a Zoom, note the topic you need help with, and Ongage Support will schedule one with you via the ticket, typically on that same day!
The best way to contact support is from within the Ongage platform
Login to your Ongage account.
On the upper right-hand side, click on the 3 bar menu icon right next to your Ongage username.
Click on the "Support" menu item to open a support ticket!