Ongage offers 24/7 support!
The best way to get support is via the Support menu option within the platform which goes directly to our 24/7 Zendesk Support Center!
Opening a ticket will start an email thread with the user who opened the ticket.
If at any point you'd like to get on a screen-share / zoom call – just open a support ticket, requesting to get on a Zoom, note the topic you need help with, and Ongage Support will schedule one with you via the ticket, typically on that same day!

Login to your Ongage account.
On the upper right-hand side, click on the 3 bar menu icon right next to your Ongage username.
Click on the "Support" menu item to open a support ticket!

Alternative Ways to Contact Support

Email support directly at: support@ongage.zendesk.com or support@ongage.com.
In email message please indicate your name, email, Ongage account name and ID if you know.
Full details of the issue, including List Name (List ID), Campaign Name and Campaign ID etc.

Appendix

You can update the status of a ticket, after you opened it, see reference here: Updating ticket properties from your Inbox
Most commonly if for example, you want to set the status of a ticket to closed you can use this command: #status solved - in the body of the email when you reply to Zendesk