Support

Table of Contents:

24/7 Email Support

Ongage provides 24/7 email support

  • Email is the best way to get support as it goes directly to our 24/7 support center!
  • In addition, a notification email for each support ticket, is broadcast to all key Ongage staff members. So that opening a support ticket is The best and most guaranteed method for us to notice your issue ASAP!

The best way to contact support is from within the Ongage platform

  1. Login to your Ongage account.
  2. On the upper right-hand side, click on the down-pointing arrow next to your Ongage username.
  3. Under the "Help" lifesaver, click on the "Support" menu item to open a support ticket.
     

Alternative Ways to Contact Support

The Ongage Zendesk Support Email

  1. Email support directly at: support@ongage.zendesk.com 
  2. In email message please indicate your name, email, Ongage account name and ID if you know.
  3. Full details of the issue, including List Name (List ID), Campaign Name and Campaign ID etc.

Additionally 

  1. From the Ongage homepage click on the Contact Us menu item.
  2. On that page click on the "Click Here" link next to the "To Contact Support" label:

Appendix

Zendesk Shortcuts

  • You can update the status of a ticket, after you opened it, see reference here: Updating ticket properties from your Inbox
  • Most commonly if for example, you want to set the status of a ticket to closed you can use this command: #status solved -  in the body of the email when you reply to Zendesk