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Table of Contents:

Table of Contents

How to Add and Manage Ongage Users 

  • Here you'll find info on how you can add and manage your Ongage users who will be accessing and using the Ongage marketing platform.
  • Ongage offers a variety of roles and access permissions, see details below.

How to Add a new Ongage User

Note: Only users with ‘Admin’ privileges can create a new user.


  • As noted above, when creating or editing a user, under the 'Allowed sending lists' drop-down menu-item, one can select which list or lists that user will have access to.
  • List access restriction can be applied to General Users and to all users with less permissions than General Users (i.e., Email Marketer, Content Writer and Report Viewer).
  • (info) Users who are restricted to a specific sending list(s), will only see, and have access to those lists. All others Sending lists, which they do not have access to, will be invisible and inaccessible to them.

User Roles and Access Permissions


Only users with ‘Admin’ privileges can create a new user.

When adding a new user, an Admin can choose any one of the following user roles (types) below, each with its own set of access permissions.

Admin users can see all other users in their account. General users can only see/edit their own user. All other roles can not access the User Management page.


  • Create/Edit and view all other user roles (including other Admins), but cannot change the role of any other admin.
  • Can access all lists and cannot be restricted to any list.
  • Has access to the 'Account Profile' page.
  • Can control list access for all other non-admin users.
  • Has complete access rights to every page, menu and sub-menu in platform.
  • Has export rights.


  • Has full access to:
    • Campaigns: and all sub-menus.
    • List: and all sub-menus including import, export and add/update contact.
    • Content: and all sub-menus.
    • Analytics: and all sub-menus.
    • Vendor Settings: and all sub-menus.
    • Account: access to most sub-menus but limited access to Account Profile page. Does have access to all Suppression lists.

  • Does not have access to:
    • Can be limited to specific list(s). See: List  access restriction in previous section.
    • Account:
      • Limited access to Profile page. Cannot edit Company Info and cannot see the Account Limits table.
      • User Management: can only see their own user (can't see create or edit any other user). 
      • Lists Manager: cannot change the default setting of a list.Finance: no access.

General User (No Export)


  • This role was designed for agencies in mind that want to provide permissions to their clients to login to the agency's Ongage account, in order to see their campaign stats only (for users that need fuller Analytics access use the "Email Marketer" role).
  • Can be limited to specific list(s). See: List  access restriction in previous section.
  • Has access to:
    • Aggregate Report only (and can view the campaign tab only in that report).

How to Reset a User's Password

  1. Click on the Account Settings drop-down and choose 'User Management'

  2. In the User section scroll down to the desired user and click "Edit"

  3. Click on the 'Change password' option


Detailed Product/Role Permissions Access Excel