Table of Contents:

How to Add and Manage Ongage Users 

  • Here you'll find info on how you can add and manage your Ongage users who will be accessing and using the Ongage marketing platform.
  • Ongage offers a variety of roles and access permissions, see details below.

How to Add a new Ongage User

Note: Only users with ‘Admin’ privileges can create a new user.

  1. Click on the ‘Settings’ drop-down menu in the upper right hand side of the application and select ‘User Management'.

  2. The User Management page will open. Click on the ‘Add User’ button.

    Note: if the ‘Add User’ button is greyed out that means you have exceeded the amount of users allowed for this account.
    Please contact your account manager or Ongage sales to increase your number of allowed users, or delete old no longer in use users.

  3. The following 'Add New User' dialog popup will open after the clicking on 'Add User' button above.

User Roles and Access Permissions

Only users with ‘Admin’ privileges can create a new user.

When adding a new user, an Admin can choose any one of the following user roles (types) below, each with its own set of access permissions.

Admin users can see all other users in their account. General users can only see/edit their own user. All other roles can't access the User Management page.


Admin Manager

General User

General User (No Export)

Email Marketer (No Import/Export)

Note disabled List sub-menus         Note disabled Analytics sub-menus

Email Marketer (No List Settings)

Note disabled List sub-menus          Note that here all sub-menus are accessible unlike Email Marketer (No Import/Export) 

Content Writer

Report Viewer

How to Reset a User's Password

  1. Click on the Account Settings drop-down and choose 'User Management'

  2. In the User section scroll down to the desired user and click "Edit"

  3. Click on the 'Change password' option:


Detailed Product/Role Permissions Access Excel

For a complete detail of access to each and every section of the product per role you can download the following excel: 

How to set the time zone of a user 

  • As of November 2019 all new accounts created in Ongage have an account level time zone setting (see Account Settings), and the user level time zone setting in those new accounts is not available.
  • Accounts created prior to November 2019, but where all users had the same time zone, were also migrated to the new Account Level time zone settings.
  • Accounts created prior to November 2019, that had users with different time zone settings remained as is.

Underneath the hood user level time-zone settings use universal time, that get's displayed to each user according to their specific time zone setting.

  1. Go to the account settings menu in upper right-hand corner of web-app and choose the 'User Management' menu option:

  2. Select the relevant user and in the Action column choose 'Edit'

  3. In the Time Zone field select and set the desired time zone value:

  4. Click 'Save'