Table of Contents:
Table of Contents minLevel 2
What is a Campaign
In Ongage a campaign is made up of the following:
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- In the Campaigns → Overview page: hover with your mouse over the campaign 'STATUS' column to view the tool tip with details as to why the campaign failed.
I sent a test email and it didn't arrive, what should I do
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There is no pre-processing time for Event Triggers. I.e., if a trigger is scheduled for 9:00 AM then pre-processing will start at 9:00 (and not 8:15 am). Since Event Triggers are typically smaller than large scale bulk campaigns, pre-processing will usually only be minutes (or 10 minutes +/- for larger bulk triggers).
Can I use a dynamic From Name value in an email message
- Yes, if you're using an SMTP relay you can set a dynamic from name in the following manner:
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How do I change the notification email address
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Note: currently only one email can be defined per account.
Can I use icons in the subject
e.g., ✈ Best Flight Deals
- Yes you can.
- Having said that – it is highly recommended to test carefully, before sending a real campaign, as it might not render correctly in all email clients. It is especially recommended to test with our Litmus plug-in, Here are some resources which we can’t vouch for but might be of help:
http://www.emailmarketingtipps.de/2012/11/19/symbols-tested-in-subject-lines-on-iphone-hotmail/
http://www.msoutlook.info/question/create-a-striking-subject-with-symbol-characters - Simply copy and paste the symbol into the subject, and test.
Can I use Emojis in the subject
(e.g., ♥ Valentine's Special)
Yes! (till July 2017 Ongage only supported 1-3 bytes emojis. As of July 2017 Ongage supports 4 byte emojis).
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How can I automatically add a seed-list to all my campaigns
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Go to: List→ Segments, and create a segment containing the email addresses you want for this seed list, by either indicating them specifically if it is a small list, or based on some criteria, if it is a longer list. Then under the 'Advanced configuration' of that segment, you can indicate to include this seed list segment by default to every campaign. Note: In the campaign configuration, you can always deselect this segment, if for a given campaign, you do not want to send to this seed list segment.
If I delete a campaign, what happens to it stats
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Do campaigns send to contacts in a random order
- Yes!
- Note: in the campaign configuration, there is an option to indicate the order in which to sendout segments, if multiple segments are included. This feature is only works available when you have set a quota for that campaign. Also, the order though within each segment is random.
is indicated. Contacts are retrieved according to the order of the segments specified below, till the quota is reached. The selected contacts are then sent randomly.
What happens if I use my ESP/SMTP not via Ongage
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- Use a segment naming convention for segments in a common group. The common name part should be at the beginning of the segment name (see screenshot below).
- Then in the Campaign ‘Select Segments’ filter, type in the common group name as in the following example:
- And here’s another example:
- Once the group is filtered – you can easily “Select All” for include / exclude as needed.