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You will need access to your DNS (Domain Name Server) in order to setup the below CNAME records. Your DNS is typically used for managing your website domain and email sender domain.
It's best practice that your image and tracking sub-domains share the same primary domain as your sending domain. For example if your sending domain is mydomain.net, then your tracking domain should be something like: track.mydomain.net
Note: any time that DNS changes are made (like in the below) , you need to wait for DNS propagation to complete. DNS propagation usually takes a few hours, but in rare cases can take longer if it's a brand new domain, anywhere from 24 hrs - 72 hrs (i.e., 1 - 3 days).
Configure the image and tracking domains in your DNS with the following values:
Type | Name | CNAME | Sample Value |
---|---|---|---|
Tracking | track.yourdomain.com. | IN CNAME | your_account_id.trkpnt.ongage.net. |
Image | image.yourdomain.com. | IN CNAME | your_account_id.imgpnt.ongage.net. |
The Tracking & Image Domains page is where you configure this in Ongage.
There it will display the exact account ID number you need to use instead of your_account_id indicated above.
Here's how this page looks for Account ID 8882. Each account will have a different account id number indicated, for your account, it will be your account id number.
Many DNS management systems might require that you also have a "." at the end of each definition. |
You can add and allocate different tracking domains to different lists in Ongage. In order to do so, please follow steps given below.
Note: Definitions made on the list level will overrule definitions made on the ESP level.
You can add and allocate different tracking domains to different ESP connections used in Ongage. In order to do so, please follow steps given below.
Note: You can configure domains per ESP for ESPs that are defined in your account. These settings will overwrite, for the chosen ESP, any previous domain settings that were done in the account level. For that you must first need to setup the ESP to enable the domain setup per ESP.
In order to make sure the same Tracking Domain and Sending Domain is used for each campaign from each list, you can follow the steps given below.
Note: While setting up new ESP connections with separate sending domains, you can use the same API credentials.
You can also read more about CNAME setup in Google Support Please also see our Knowledge Base chapter named: DNS, SPF, DKIM and Related Topics |
There's another scenario, where you're using Ongage's regular http tracking, but your destination landing page is https (i.e., SSL) and not http. If you choose setup your tracking domain to be under that https landing page domain (e.g., trk.landingpage.com) then you'll need to make sure that the top level domain does not have an HSTS policy, or choose a different top level domain for your tracking that does not have an HSTS policy.
In order to check HSTS settings in Chrome:
1. Enter URL chrome://net-internals/#hsts
2. Lookup subdomain under "Query Domain"