Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Table of Contents
minLevel2


Image RemovedImage Added

Contacts Manager Search

...

Info

The Contacts Manager is a place where you can search for contacts in your Ongage List database and see all the list field values (aka data points) associated with a given set of contacts.

...

Image Added

How to Generate a Contacts Manager Search Report   

  1. Start by going to List >> Contacts Manager and click on the SEARCH CONTACT button.
    Image Added


  2. You can search contacts by applying the various filters available.
  3. When generating a Search report, you can select the list fields you'd like to see included in the Search report.
    Image RemovedImage Added


  4. You can use multiple criteria to generate a search report with AND or OR condition.  
    Image RemovedImage Added


  5. Once the Search report is generated, you can view the report by clicking on the “View Report” icon from Report History table.
    Image RemovedImage Added

Example: Search All Contacts Belonging to a Segment

...

  1. From the Criteria options, Select the Segment from the drop down and click on the ADD button.
    Image RemovedImage Added

  2. Select the List fields from the Output Fields which you want to get in the Search report and click on “Generate Report”.
    Image RemovedImage Added

  3. The Search report generated will have all the contacts in the selected Segment with their respective field values. 

...

At the top of the List → Contact Manager, page, simply enter an email address, and click the 'Search' button.
Image RemovedImage Added

(info) The "Search in All Lists" will search for the contact in all of your sending lists as well as suppression lists.

...

Here you can manually add a single contact and / or edit or delete any of the contacts you've manually added.
Image Removed Image Added

Change Status / Delete 

Here you can change the status of a set of contacts and or delete a set of contacts.
Image RemovedImage Added

The Ongage Contact Status 

...

From this this tab you can change one or a set of contacts from one status to any other status.

...

Image Added

You can also Delete that set of contacts by choosing the 'Remove permanently' option, which provides for GDPR compliance.

...

You can either enter a list of email addresses (aka contacts) up to 100, directly into the input box, or upload a CSV file, with all the emails you want to update, which is preferred if you're dealing with a larger number of emails (i.e., more than 100).
Image RemovedImage Added

About the Change Status Options

  1. Mark as unsubscribed: will mark all contacts you upload here as "unsubscribed". These contacts will become inactive and the platform will automatically stop sending to them.
  2. Mark as hard-bounced: will set the status of all contacts you upload here to hard-bounced. These contacts will become inactive and the platform will automatically stop sending to them.
  3. Mark as complained: will set the status of all contacts you upload here to complained. These contacts will become inactive and the platform will automatically stop sending to them.
  4. Remove permanently: will completely and permanently remove contacts from this list, which also serves for GDPR compliance.
  5. Resubscribe (AKA reactivate): will resubscribe/reactivate contacts that are unsubscribed ,as well as reactivate contacts that are hard-bounced or complained.
    1. (warning) Note regarding reactivating hard-bounced: This will not not reactivate any hard bounces that also is registered on the outbound ESP or SMTP vendor itself.
      Some ESP/SMTP vendors keep their own list of hard-bounces, but some SMTPs like Amazon SES and On-Premise don't.
    2. (warning) Note about reactivating unsubscribes: If you're using Ongage with either a cloud SMTP vendor or on-premise SMTP, you can easily resubscribe unsubscribed contacts, as this information resides typically only in Ongage. On the other-hand if you're using Ongage with an ESP that enforces its own unsubscribe link, in that case the unsubscribe info also resides on the ESP, and you will need to resubscribe it there as well!
Warning

(warning) It is recommended not to remove delete these members (unsubscribed, hard bounced and complaints) from your list. If you do so, you will lose their history and worse, they may get added to your list again and be active!! If contacts are in your list with an inactive status then adding / importing or updating (via import or API), does not change their inactive status! But if you remove them and their history along with their status, then when you import / add them again, they will be active!

(warning) If in your operations a contact can register multiple times, we recommend setting up your own sign_up date field in your Ongage list.