Table of Contents:
Table of Contents minLevel 2
Lists Manager
Intro
On this page you can add, update and delete, Sending and Suppression lists.
How to Add a New List
- Go to Settings -> Lists Manager:
- Click New List button and You will be directed to a new dialog screen
- Enter the list name and its description
- Choose the list type:
- Sending List – A sending list is a regular delivery list that you can use to send email messages to its members
- You may choose to define the list as a default list - The default list is the list that will be used once you login the system. It is possible to change the list via the list picker located in the top bar
- Suppression List - A suppression list is a list that will exclude all emails in it from getting sent. You have the option to define such a list for 1 of 3 levels: (1) Global - i.e., for the entire account, for all lists, and all campaigns suppress those emails (2) List Level (3) Campaign Level
- Sending List – A sending list is a regular delivery list that you can use to send email messages to its members
How to Allocate and Restrict one or more SMTP Vendor Connections to a Specific Sending List
This feature enables marketers to restrict/bind a certain SMTP vendor connection to a specific sending List. Often different Lists are used for managing different brands, in which case you might want that List to be able to have access to only a certain set of SMTP connections dedicated for that brand.
- Click the 'Edit' List icon, under the "Actions" column
- See "Restrict list for the following connections " setting
- Start typing, and an autocomplete of the ESP/SMTP connection names, available from your 'Vendor Settings → My Connections page', will appear. Select the one(s) you want this List to be able to use. If none are selected, then the List has access to all connections on your 'My Connections' page.
How To Delete a List
- To remove a list, click the 'Delete' trashcan icon from the actions column, next to the list you would like to delete.
Warning Note: once you delete a list, you will no longer have access to the list or any statistics that resulted from campaigns on that list.
Suppression Lists
How to Create a Suppression List
- Go to: Settings → List Manager:
- Click 'New List' and select the 'Suppression List' option. The emails you add/upload to that suppression list will be suppressed and will not be sent to.
- You can define a suppression list on 3 levels:
- Global: for the the entire account, i.e., emails in this suppression list will be suppressed in all campaigns, across all lists in the account.
- List: for a specific List, i.e., emails in this suppression list will be suppressed in all campaigns for that given list only.
- Campaign Level, i.e., emails in this suppression list will only be suppressed in the specific campaign that it is used in.
How to Add Email Addresses to a Suppression List
- To add email addresses to your suppression list, find the suppression list in the List Manager, and under the Actions columns click on the Add/Remove icon:
- You can add emails into a suppression list by either entering the email addresses directly into the text area input box, or by uploading a CSV file with just one column of email addresses. We recommend using the input box for no more than 100 email addresses. For more than that, use the import CSV option.
How to Suppress an Entire Domain
E.g., all emails of domain hotmail.com
- Go to Settings → Lists Manager
- Click on the Add/Remove icon
- Add *@domain.ext for example: *@hotmail.com
How to suppress the local part of the email
Note: in the above you can also suppress the local part of the email, e.g., info@* or info@b.*
How to Create an MD5/SHA-256/SHA-512 Suppression List
- Go to Settings → Lists Manager:
- Click on 'New List' button and select the relevant option among MD5/SHA-256 or SHA-512 Suppression list.
Note: Ongage supports both Uppercase and Lowercase MD5 (the MD5 hash should be run on lowercase email addresses). - Then from the Lists Manager dashboard, click on the Add/Remove action icon for the suppression list you have created. And add/import a list of MD5/SHA-256/SHA-512 encrypted email addresses to that suppression list.
Can I have multiple suppression lists
- Yes you can. You can have multiple global suppression lists, as well as multiple list level and campaign level suppression lists.
- If you have 2 global suppression lists, Ongage will check all emails in the targeted segments, of all your campaigns, and will not send to those emails, that appear in either of those two suppression lists.
Contact Deactivation Settings
Account level deactivation settings
In Ongage, you can set Unsubscribes, Hard Bounces and Complaints to apply on a Per List basis or Globally across all lists. Since the typical usage of a list is for managing contacts per brand or web property, with it's own dedicated list level sending domain and tracking domain, it is typical for unsubscribes to be set to apply on a Per List basis (aka per brand/web property).
- Go to Account Settings >> List Manager >> Deactivation Settings and choose either Globally or Per List option for each type of deactivation (i.e., unsubscribes, hard bounces and/or complaints).
- When you choose the “Globally” option for Hard Bounces for example, then once a Hard Bounce is received in any of the lists, then Ongage will automatically search for that contact (email address) across all other lists, and change its status to Hard Bounce, in all the other lists where that contact was found.
- Typically it is recommended to set up Unsubscribes to deactivate on the per list level, while Complaints and Hard Bounces on the global level, which is the default setting in Ongage.
Appendix
Testing Environment
Does Ongage have any type of testing environment for the purposes of testing changes without interfering with production lists, campaigns and events?
For this purpose you can create a Test List whereby all contacts there will be for the testing purposes.
- You can also use this list for your Ongage API testing.
- Moreover can create one or more General Users with limited access to this Test List only.
See our Getting Started Guide → Import Contacts, Add Lists, Migrate into Ongage for more info about adding lists.
How to archive and un-archive a list
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