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List FAQs

About Date Fields in Ongage

  • Internally Ongage stores dates in Unix Time according UTC .

  • When displaying dates in the UI it then renders that Unix Time according to the format settings of the list field and time-zone of the Ongage user.

What are Active and Inactive Contacts

  1. Active contacts are email addresses in your list that can be actively targeted and sent to, and do not have an inactive status of: hard bounced, unsubscribed or complained.

  2. All other statuses, that are not 1 of the 3 mentioned above, including soft bounces, are considered Active Members in Ongage. I.e., if you target soft bounced emails in any campaign, Ongage will attempt to send to them, unlike hard bounced, unsubscribed and compliant emails which are automatically turned to inactive email addresses, and will not Inactive contacts: hard bounced, unsubscribed and compliant are automatically deactivated by the Ongage platform and will never be sent to ever again by the Ongage system, so long as that is their status!
  3. Soft bounces are considered active and addressable email addresses. See our Delivery Glossary & FAQ for more info about that.
  4. You can view the number of Active Members contacts as well as the various Inactive contacts in any given list, in the List Dashboard, which you can find under the List menu:

What happens to contacts who unsubscribe, hard bounce, or complain

  1. Their status will automatically change to inactive by the Ongage platform and Ongage will no longer send emails to them ever (unless you resubscribe them). There is nothing you need to do to set this. This is how the system works out-of-the-box.

  2. Import, add/update member, or API add/update do not change their status, i.e., they will remain inactive.

Are hard bounces, unsubscribes and complaints inactivated per list or per account

  1. That depends on your List Manager Account Settings

  2. By default 'Unsubscribes' are set per list, while 'Hard Bounces' and 'Complaints' are set globally per account.
  3. To see or change these setting click on the upper right the Setting icon and choose the 'List Manager' option. 
  4. At the bottom of the page you will find the 'Deactivation Settings' section for handling 'Unsubscribes', 'Hard Bounces' and 'Complaints'.
  5. You may apply these options globally per the account or per list. 

How can I know if a member is active or inactive i.e., unsubscribed, hard-bounced, complaint

  1. If you want to search for the status of a single contact in a list, go to List >> Contact Manager >> Search.

  2. You can also check the status of single contact in multiple lists. To do so refer to the screenshot below.

(warning) Inactive members (hard bounced, unsubscribed and compliant emails) are automatically turned to inactive and will not be sent to ever by Ongage (unless you purposefully resubscribe them).